Round robin customer care

by Sam Tims December 22, 2017

Round robin customer care

  culture rituals
by Sam Tims December 22, 2017

⏰  Constantly rotating ?‍?‍?  Both customer-facing AND non-customer facing team members should be on support   Job to be done: Improve customer-orientation in the team & increase awareness and empathy for the customers and their needs  How to do it: Every person on the team spends a portion of their day, week, or month on

Team Customer Hour

  culture rituals
by Sam Tims December 22, 2017

⏰  1h weekly or bi-weekly ?‍?‍?  Both customer-facing AND non-customer facing team members should attend this meeting   Job to be done: Improve customer-orientation in the team    How to do it: As a team you get together and reflect on the past weeks/2 weeks high- and low lights of interactions with your customers by

Weekly sprints

  culture rituals
by Sam Tims December 22, 2017

⏰  60min meeting every Monday morning ?‍?‍?  Everyone, not just developers..!   Job to be done: Improve adaptability in your organization  How to do it: Team leads and/or managers define initiatives on a weekly basis and present these to the team every Monday morning. Doing weekly sprints is not just for developers (frequently used in

Ready on day 1

  culture rituals
by Sam Tims December 22, 2017

⏰  Within the first 24- to 48 hours ?‍?‍?  New team members   Job to be done: Improve adaptability in your organization   How to do it: When onboarding new team members, let them publish something, push code, or interact with customers within the first 24- to 48 hours of joining your organization. Even if

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